NEOSAVA, A BRAND OWNED BY PT. GILTON PERKASA INDONESIA
1. INTRODUCTION
This Privacy Policy explains how Neosava collects, uses, stores, processes, and protects your personal data when you visit or make a purchase through our website. We are committed to safeguarding your privacy and complying with applicable data protection regulations.
Kebijakan Privasi ini menjelaskan bagaimana Neosava mengumpulkan, menggunakan, menyimpan, memproses, dan melindungi data pribadi Anda saat mengunjungi atau berbelanja melalui website kami. Kami berkomitmen melindungi privasi Anda sesuai peraturan perlindungan data yang berlaku.
2. DATA WE COLLECT
A. INFORMATION YOU PROVIDE
We collect personal information when you:
- create an accountplace an order
- subscribe to our newsletter
- contact customer service
- participate in promotions or surveys
This may include:
- full namephone number
- email addres
- sshipping and billing address
- payment information (processed securely through third-party gateways; we NEVER store full card details)
- order details and purchase history
Kami mengumpulkan data pribadi saat Anda:
- membuat akun
- melakukan pemesanan
- berlangganan newsletter
- menghubungi customer service
- mengikuti promo atau survei
Data dapat mencakup:
- nama lengkap
- nomor teleponalamat email
- alamat pengiriman dan penagihan
- informasi pembayaran (diproses oleh pihak ketiga; kami TIDAK menyimpan detail kartu)
- detail pesanan dan riwayat pembelian
B. AUTOMATICALLY COLLECTED DATA
We may collect technical data such as:
- IP address
- device type
- operating system
- browser type
- browsing behavior
- pages visited
- time spent on pages
- cookies and tracking data
Kami dapat mengumpulkan data teknis seperti:
- alamat IP
- jenis perangkat
- sistem operasi
- jenis browser
- perilaku browsing
- halaman yang dikunjungidurasi kunjungancookie dan data pelacakan
C. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- enable essential website functions
- analyze traffic and performance
- remember preferences
- support advertising and retargeting
Kami menggunakan cookie untuk:
- fungsi dasar website
- menganalisis trafik dan performa
- mengingat preferensi
- mendukung iklan dan retargeting
Details are provided in the Cookie Policy.
3. HOW WE USE DATA
Your data is used for:
- processing and fulfilling your order
- payment verification
- updating order status and tracking
- customer service support
- fraud prevention and security
- analytics and website improvements
- personalization of shopping experience
- marketing (only if you opt-in)
Data Anda digunakan untuk:
- memproses dan mengirim pesanan
- verifikasi pembayaran
- pembaruan status dan pelacakan
- dukungan customer service
- pencegahan penipuan dan keaman
- ananalisis dan peningkatan website
- personalisasi pengalaman belanja
- pemasaran (hanya jika Anda menyetujui)
4. LEGAL AND BASIS FOR PROCESSING
We process data based on:
- performance of contract (order fulfillment)
- consent (newsletter, marketing cookies)
- legitimate interest (fraud prevention, analytics)
- legal obligations (tax, regulatory requirements)
Kami memproses data berdasarkan:
- pelaksanaan kontrak (proses pesanan)
- persetujuan (newsletter, cookie pemasaran)
- kepentingan sah (pencegahan penipuan, analitik)
- kewajiban hukum (perpajakan, regulasi)
5. SHARING OF DATA
We may share data with trusted service providers, such as:
- Shopify (e-commerce platform)
- payment gateways and banks
- logistics and courier partners
- email/SMS providers
- analytics platforms (Google Analytics, Meta Pixel, TikTok Pixel)
- cloud hosting services
These parties only process data as required for their function.
We DO NOT sell your personal information.
Kami dapat membagikan data dengan penyedia layanan tepercaya seperti:
- Shopify (platform e-commerce)
- gateway pembayaran dan bank
- mitra logistik dan kurir
- layanan email/SMSplatform analitik (Google, Meta, TikTok)
- layanan cloud hosting
- Pihak-pihak tersebut memproses data hanya untuk fungsi yang diperlukan.
Kami TIDAK menjual data pribadi Anda.
6. DATA RETENTION
A Gift Card can be redeemed by entering the unique code at checkout. If the order total exceeds the Gift Card value, the remaining balance must be paid using available payment methods.
Gift Card dapat digunakan dengan memasukkan kode unik saat checkout. Jika total pesanan lebih besar dari nilai Gift Card, selisihnya harus dibayar menggunakan metode pembayaran yang tersedia.
7. BALANCE & PARTIAL REDEMPTION - SALDO DAN PEGNGUNAAN SEBAGIAN
We retain data only as long as necessary for:
- fulfilling orders
- complying with legal obligations
- bookkeeping and financial reporting
- fraud prevention
- improving services
Kami menyimpan data hanya selama diperlukan untuk:
- menyelesaikan pesanan
- memenuhi kewajiban hukum
- pelaporan pembukuan
- pencegahan penipuan
- peningkatan layanan
8. DATA SECURITY
We use industry-standard security measures, including:
- SSL/HTTPS encryption
- secure payment processing
- limited internal access
- firewalls and cloud protections
However, no online method is 100% secure.
Kami menggunakan standar keamanan industri seperti:
- enkripsi SSL/HTTPS
- pemrosesan pembayaran aman
- akses internal terbatas
- firewall dan perlindungan cloud
Namun, tidak ada metode online yang 100% aman.
9. YOUR RIGHTS - HAK ANDA
You have the right to:
- access your data
- request corrections
- request deletion (with legal limitations)
- withdraw consent for marketing
- opt-out of certain cookie tracking
- request information about how your data is used
Anda berhak untuk:
- mengakses data Anda
- meminta perbaikan
- meminta penghapusan (sesuai batasan hukum)
- menarik persetujuan pemasaran
- menonaktifkan cookie tertentu
- meminta informasi terkait penggunaan data
To exercise your rights: Email: support@neosava.com
10. CHILDREN'S PRIVACY
Our website is not intended for children under 13. We do not knowingly collect data from minors.
Website ini tidak ditujukan untuk anak di bawah 13 tahun. Kami tidak mengumpulkan data anak secara sengaja.
11. INTERNATIONAL DATA TRANSFER
Beberapa layanan mungkin memproses data di luar Indonesia. Kami memastikan perlindungan yang memadai diterapkan.
Website ini tidak ditujukan untuk anak di bawah 13 tahun. Kami tidak mengumpulkan data anak secara sengaja.
12. LINKS TO OTHER WEBSITE
We are not responsible for third-party websites linked from this site.
Kami tidak bertanggung jawab atas website pihak ketiga yang ditautkan dari website kami.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy. Updates take effect when posted on this page.
Kami dapat memperbarui Kebijakan Privasi. Perubahan berlaku setelah dipublikasikan di halaman ini.
For all privacy-related inquiries:
support@neosava.com
Monday–Friday, 09.00–18.00 WIB